System IT | Terms and Conditions | Computer Sales Cumbria

TERMS & CONDITIONS OF PURCHASE

1. If you wish to cancel your order:
You can notify us in writing by email, letter or facsimile before we have dispatched the goods to you; or where goods have already been dispatched to you, by returning goods to us in accordance with below clauses.

2. Returns:
You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you and subject to a manufacturers restocking charge. Upon receipt of the goods we will give you a full refund of the amount paid less any restocking charge or an exchange credit as required.
The rights to return the goods to us as referred to below will not apply in the following circumstances:

• In the event that the product has been used

• To any products that we have made or customised specifically for you

The provisions of this clause do not affect your statutory rights.

Step 1 - Authorised returns number
To obtain an Authorised Returns Number please email support@system-it.co.uk. The Authorised Returns Number must be displayed prominently on the outside of the parcel you wish to return. Without it, no goods can be accepted. You will be asked for:

• A list of the returns being made - with, if possible, the product code

• Proof of purchase - either an order or an invoice number

• Date of purchase

Step 2 - to return goods

• Full original packaging and operating instructions must be returned in the case of out-of-box failure.

• Make sure you give a full written reason for the return. This makes it easier to confirm any claim.

• Note that the Authorised Returns Number must be obtained before any goods are returned.

Product Warranties
Manufacturer's warranties
We will honour all manufacturers' warranties provided that defects are notified by calling the number provided for Customer Services and the customer accepts the responsibility for the return of goods. Should a return be necessary, the manufacturers warranty will be confirmed when the authorised return number is issued. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.

If no fault is found
Products found to have no fault will be returned and a charge of £30 (exc. VAT), plus carriage costs will be made to cover technical inspection costs. Manufacturers' repair charges for no fault found items are far greater and these will also be passed on. Most manufacturers will also have a Product Helpline in the User Guide.

Goods ordered in error
Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £45 ex VAT or 15% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new', with complete packaging and instructions, or the product is damaged in any way, System I.T. Ltd. reserve the right to refuse return of goods.

Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is therefore essential.

Sale or Return
We do not supply goods on Sale or Return under any circumstance.